Remote Management & Monitoring
Manhattan Information System incorporates powerful Remote Monitoring and Management platform within our Network Operations Center. Our Managed Services solution includes these tools to proactively maintain your network and systems.
Our dedicated team of IT administrators and technical support specialists ensure your business is fully operational and running smoothly 24/7. We’ll monitor your network to check for and resolve any new or recurring issues.
Managed Email Security, Managed WiFi and Managed Backup Services are just some of our services which are looked after and operated in our Network Operations Center.
Remote Monitoring and Management tools allow Sparx Technologies to monitor and remediate. Our RMM includes:
- Automated Patch Management
- Integrated Network Management
- Real-Time Endpoint Management
- Managed Antivirus
- Simple Remote Access
- Powerful IT Automation
- Patching and Application Deployment
Network Operations Center 24/7
NOC services monitor your IT Infrastructure, from metal to software services and network connectivity, round the clock using leading monitoring tools and backed by highly trained NOC Engineers who keep a finger on the pulse of your mission-critical systems non stop.
We monitor your own infrastructure or the infrastructure provider to whom you have outsourced, including cloud infrastructure vendors.
When a system or a service goes down, we kick into action.
Our 24x7 NOC includes:
- Monitoring and checks
- Monitoring of your critical service such as web servers, mail servers, file servers, web services, processes, etc.
- Regular proactive manual checks
- Antivirus and Spyware alert monitoring
- Patch Alerts for your builds
- Alerts and escalations
- Handling of alerts and incidents according to pre-agreed Service Level Agreements
- Escalation via Ticket / Email / SMS / Phone Call based Escalation Matrix
- Suggested Solutions for Escalated issues
